Question 1

Can I see my own doctor?

Accepted Answer

Yes! This healthcare solution does away with some of the outdated methods used by insurance companies today like networks and complicated billing processes. When you need medical care, Redirect Health provides virtual care 24/7/365, and if the care you need cannot be resolved virtually, the concierge team will help you get the care you need in your local area. Don’t worry! If you have a preferred provider who can provide the care you need, that is perfectly acceptable. The concierge team will be happy to work with any provider that will provide quality medical services for a reasonable price!

Question 2

Does the membership price include all of the listed benefits?

Accepted Answer

Yes, your membership includes all the benefits outlined on the website for one low price. This includes: 24/7/365 virtual primary care at no additional cost Local primary care with $0 copay and $0 co-insurance Medical concierge service Funding for medical expenses for hospitalization and other large medical needs (after the member pays the first $1,000) Mental health services through DialCare Mental Wellness Prescription discount plan Dental discount plan Vision discount plan

Question 3

What about hypertension, high cholesterol, diabetes, or other common medical condtions?"

Accepted Answer

Controlled diabetes, hypertension, high cholesterol, seasonal allergies and intermittent asthma will not be considered pre-existing when reported prior to membership effective date. Conditions beginning after a Member’s effective date will be shared after the $1,000 per condition initial member responsibility and/or the annual $3,000 family maximum out-of-pockets have been met. See the Membership Guidelines for sharing rules.

Question 4

What if I am a cancer survivor?

Accepted Answer

Like other conditions, if you have not had treatment or related symptoms in the 12 months prior to your initial effective date, then your prior cancer is not considered a pre-existing condition. Going to a regular appointment to check your health and confirm your cancer has not returned is not considered treatment for cancer and will be considered a primary care appointment.

Question 5

How old can my child(ren) be on the plan?

Accepted Answer

Children can remain on the healthcare plan until their 26th birthday.

Question 6

How is cost sharing different from insurance?

Accepted Answer

When you pay your monthly fees for a cost sharing membership, the money is not a premium for an insurance product. Instead, the monthly fee goes to a pool set aside for the medical needs of the members. Redirect Health, in addition to providing primary care and medical concierge services, acts as the steward of that pool of money. They approve and pay qualifying expenses to providers for the medical care of the members.

Question 7

Does the plan provide for annual doctor's visits?

Accepted Answer

Annual doctor’s visits are considered primary care and are included in your plan.

Question 8

How much will my prescriptions cost?

Accepted Answer

Membership includes a prescription discount plan which brings the cost of over 10,000 drugs to below $25. Some prescriptions that are not available in generic form can still be discounted but will cost more than the generic prescriptions. Click here for formulary list.

Question 9

Is the plan ACA compliant?

Accepted Answer

This plan is not considered health insurance and therefore does not meet the ACA requirements for insurance. However, there is no longer a federal penalty for not purchasing health insurance. Some states, such as Massachusetts, California, New Jersey, Vermont, Rhode Island, and Washington D.C. currently impose a penalty for not purchasing an ACA compliant insurance plan. In many cases, the cost of the penalty is a fraction of the savings people experience by using this solution. Please advise a tax specialist to understand the most up-to-date regulations in your state.

Question 10

When can I sign up? Is there open enrollment?

Accepted Answer

This plan is not subject to open enrollment. New members can sign up by the 19th of any given month for the plan to start on the 1st of the following month.

Question 11

What if I don't call Redirect Health first?

Accepted Answer

In all non-emergency situations, please be sure to contact Redirect Health first! The trained administrators and medical professionals can coordinate the care you need very quickly. In an emergency, please connect with Redirect Health as quickly as possible so they can coordinate the care, medical records, and payment with your provider. One of the most effective ways Redirect Health keeps monthly costs for members so low is by making sure the cost for your care is reasonable. In the medical industry, transparency and consistency have become a significant problem, so the experienced administrators at Redirect Health are careful to make sure the expenses for medical procedures are reasonable. In order for them to control this for the benefit of all members, they must be a part of the process as soon as possible. Please keep in mind that Redirect Health may deny the payment of non-emergency medical bills if you refuse to coordinate with them first. This is a community of like-minded people, so it is vital that you do your part, so the system works the way it is supposed to!

Question 12

Will Redirect Health/New Path pay the provider directly or do I have to get reimbursed?

Accepted Answer

Redirect Health will coordinate with the provider and pay them directly. In some rare circumstances when a member pays a medical expense directly that would normally be shared by the community, the member will be eligible for reimbursement. We urge members to avoid this whenever possible. This is almost never in the best interest of the member or the community as it diminishes the ability of Redirect Health’s administrators to negotiate a fair price with the provider.

Question 13

When will I be billed?

Accepted Answer

The card you provide when you enroll will be billed immediately upon enrolling to pay for your first month’s membership. You will be billed again on the same card on the 15th of each month for membership the following month. For example, if you enroll on June 10th, your card will be charged immediately for your membership, which will begin July 1st. You will then be billed on July 15th for your August membership. There is no need to renew your membership in any given month (not even at the end of the year.) Your membership automatically renews each month unless you cancel.

Frequently Asked Questions from Our Community.

Focused on providing smart, honest answers to

help you make the best decision for your family and health

Do you have other questions not answered above?